Privacy Policy

Man and Van Soho Privacy Policy

This Privacy Policy explains how Man and Van Soho collects, uses, stores, and protects personal data relating to customers and prospective customers in the Soho area. It also explains your rights under the UK General Data Protection Regulation UK GDPR and related data protection laws. This Privacy Policy applies to all services we provide to customers in the Soho area, whether you contact us online, by phone, or in person.

Who We Are and Scope of This Policy

Man and Van Soho is a removals and transport service operating in the Soho area. For the purposes of data protection law, we are the controller of the personal data we collect and use about you. This Privacy Policy covers all personal data processed in connection with enquiries, quotations, bookings, and the provision of man and van services to customers and prospective customers in the Soho area.

Types of Personal Data We Collect

We collect and process different categories of personal data, depending on how you interact with us and which services you use. These may include:

Identification and contact details, such as your name, address, service addresses including pick-up and drop-off locations, and other contact information you provide to communicate with us.

Booking and service information, such as preferred dates and times, details of items to be moved, access details for premises, special instructions, and any other information relevant to the provision of our services.

Communication records, such as details of enquiries, messages, and any correspondence relating to estimates, confirmations, complaints, or feedback.

Payment-related information, such as payment confirmations and transaction details obtained from our payment providers. We do not store full payment card details.

Technical and usage data, such as basic device and interaction information that may be collected when you visit our website, to help us understand how our online services are used and to improve them.

How We Collect Your Data

We collect personal data directly from you when you contact us to request information, obtain a quote, make a booking, or use our services. This can be done via phone calls, electronic messages, online forms, or in-person conversations. We may also obtain limited personal data from third parties when it is necessary for us to provide services you have requested, for example where another person books our service on your behalf and provides your details with your knowledge.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the context, this may include:

Contract performance, where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes managing enquiries, providing quotations, confirming bookings, and delivering the man and van services you have requested.

Legitimate interests, where processing is necessary for our legitimate business interests and does not override your rights and freedoms. This may include managing our operations, improving our services, responding to enquiries and complaints, and maintaining appropriate records of our interactions with you.

Legal obligations, where we must process personal data to comply with legal and regulatory requirements, including record-keeping, tax, and accounting obligations.

Consent, where we rely on your explicit permission, for example for certain types of direct marketing that are not covered by our legitimate interests. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to requests for information, provide quotations, and manage bookings for our man and van services.

To plan and deliver services, including arranging suitable vehicles and staff, planning routes, and ensuring that collection and delivery occur at the correct addresses and times.

To communicate with you about your bookings, changes to services, service updates, cancellations, and follow up after completion of work.

To manage our business operations, including internal administration, record-keeping, resolving complaints, and handling disputes.

To improve our services by reviewing feedback and analysing how customers interact with us.

To comply with legal obligations and cooperate with regulators or law enforcement where required.

Data Sharing and Processors

We only share your personal data with third parties where this is necessary, lawful, and subject to appropriate safeguards. Third parties who may process personal data on our behalf include:

IT and hosting providers, who support the operation and security of our systems and data storage.

Payment processors, who handle and process payments and related financial transactions.

Service partners and subcontractors, where necessary to fulfil your booking, such as when additional vehicles or personnel are required to complete your move.

Professional advisers, such as accountants or legal advisers, where required for business, legal, or compliance purposes.

Public authorities, regulators, or law enforcement, where we are legally required to provide information or where disclosure is necessary to protect our rights or the rights of others.

Whenever we use third parties as processors, they are required to process personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws.

International Transfers

Our primary processing activities take place within the United Kingdom. If in the future your personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent measures prescribed by data protection law.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In general:

Enquiry and quote information is retained for a period that allows us to respond to follow-up questions and manage our business records, after which it is deleted or anonymised.

Booking and service records are kept for a longer period to allow us to manage ongoing services, respond to any complaints or disputes, and meet our tax and accounting obligations under applicable law.

Where we rely on consent for marketing communications, we will keep your contact details for this purpose until you withdraw your consent or object to such processing, after which we will stop using your data for marketing and, where appropriate, securely remove or anonymise it.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be used to identify you.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and processors who need it, using secure systems for data storage where appropriate, and regularly reviewing our security arrangements. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Under the UK GDPR, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:

Access your personal data and receive information about how we process it.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a lawful basis for us to retain or use it.

Request restriction of processing of your personal data in certain circumstances.

Object to processing that is based on our legitimate interests, including certain types of direct marketing.

Request the transfer of your personal data to you or another organisation in a structured, commonly used, and machine-readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, you can contact us using the contact methods you normally use to communicate with Man and Van Soho. We may need to verify your identity before responding to your request.

Complaints and Regulatory Rights

If you are unhappy with how we handle your personal data, you should contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection supervisory authority. Information on how to do this is available from the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities, or legal requirements. When we make significant changes, we will take appropriate steps to inform you. The most recent version of this Privacy Policy will always apply to the personal data we hold and process about you.



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We Will Not Be Beaten on Quality of Man and Van Soho Service or Price

When searching for man and van services in W1 you will no doubt be bombarded by rival companies claiming to be the best, but there can only be one. We offer the lowest prices for superb quality services and our solutions will not be beaten on price by any other company in the area. We make moving an enjoyable experience, whatever your needs and whatever your budget. You are welcome to find out just how affordable we are by contacting our experts directly for a full list of man and van Soho services and prices.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Soho Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 66 Shaftesbury Ave
Postal code: W1D 6LX
City: London
Country: United Kingdom

Latitude: 51.5118510 Longitude: -0.1322060
E-mail:
[email protected]

Web:
Description: We can make your moving process in Soho, W1 as smooth as possible! Contact our experts and you will not be disappointed with our services!
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