Terms and Conditions

Man and Van Soho Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Soho provides man and van, removal, transport, and related services within the United Kingdom. By making a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

These terms apply to all consumers and business customers unless expressly stated otherwise in writing. Additional written agreements, if any, shall prevail over these terms to the extent of any direct conflict.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below.

Agreement means the contract between you and Man and Van Soho incorporating these Terms and Conditions and any written quotation or confirmation.

Services means any man and van, removal, moving, transportation, packing, loading, unloading, storage, or related services that we agree to provide.

Vehicle means any van or other vehicle used by us to perform the Services.

Items means the goods, belongings, furniture, boxes, materials, or other property that you request us to move, transport, handle, or store.

We, us and our refer to Man and Van Soho as the provider of the Services.

You and your refer to the customer or client who books or receives the Services, whether acting as an individual, company, organisation, or on behalf of a third party.

2. Booking Process

2.1 You may request a quotation by providing accurate details of the collection and delivery addresses, access conditions, parking arrangements, the nature and quantity of Items, and any special handling requirements.

2.2 Quotations are based on the information you supply. If that information is incomplete or inaccurate, the quotation may not be valid and additional charges may apply.

2.3 A booking is confirmed only when we have explicitly accepted your request for Services and you have accepted our quotation or rate, whether in writing or verbally, and, where required, paid any deposit or prepayment.

2.4 We may decline a booking at our sole discretion, including where the work is unsafe, unlawful, or not reasonably practicable with the resources available.

2.5 It is your responsibility to ensure that there is suitable access at both collection and delivery locations, including adequate parking for the Vehicle and safe entry to and from the premises. Any parking restrictions, permits, or access limitations must be communicated in advance.

3. Quotations and Pricing

3.1 Quotations may be given on an hourly rate, fixed price, or a combination of both, as advised at the time of booking.

3.2 Quotations do not include charges such as parking fees, congestion or clean air zone charges, tolls, ferry charges, storage fees, customs duties, or disposal fees unless explicitly stated.

3.3 If the Services take longer than anticipated because of circumstances beyond our control, including delays caused by you or third parties, we reserve the right to charge for additional time at the agreed or prevailing rates.

3.4 If there are additional Items, additional flights of stairs, long carrying distances, restricted access, or any other factors that were not disclosed at the time of quotation, we may revise the price or charge additional fees.

4. Your Responsibilities

4.1 You are responsible for:

a. Ensuring that you or your authorised representative is present at the collection and delivery locations to supervise, give instructions, and sign any relevant documents.

b. Packing, labelling, and securing Items properly unless you have specifically requested and we have agreed to provide packing services.

c. Disconnecting and preparing appliances such as washing machines, cookers, fridges, and freezers, and making sure they are safe to transport.

d. Removing or securing any fixtures and fittings, including shelves, mirrors, light fittings, and wall-mounted items, unless we have agreed to carry out such work.

e. Complying with all applicable laws and regulations, including those relating to parking, loading, unloading, and waste disposal.

4.2 You warrant that the Items do not include any prohibited or dangerous goods, including but not limited to explosives, flammable substances, gas cylinders, firearms, ammunition, illegal drugs, cash, precious metals, jewellery, important documents, or perishable food unless we have agreed in writing to transport such items and you have complied with all safety and legal requirements.

4.3 You must inform us in advance of any Items that are fragile, of high value, unusual, or require specialist handling.

5. Payments and Deposits

5.1 Unless otherwise agreed, payment is due on or before completion of the Services on the same day. We reserve the right to require full or partial payment in advance, particularly for larger moves or long-distance services.

5.2 Payments shall be made in the form and currency agreed at the time of booking. We may accept cash, bank transfer, or other specified payment methods. We reserve the right to refuse certain methods of payment.

5.3 Where a deposit is required, your booking is not secured until the deposit has been received by us in cleared funds. Deposits may be non-refundable in certain circumstances, as explained in the cancellation section below.

5.4 If any payment is not made when due, we may:

a. Suspend or withhold performance of the Services;

b. Retain possession of Items until payment is received in full;

c. Charge interest on overdue amounts at a reasonable commercial rate until cleared funds are received.

5.5 Should it be necessary to recover unpaid sums through legal or collection processes, you shall be liable for any reasonable costs, fees, and expenses incurred in doing so.

6. Cancellations and Changes

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.

6.2 We may apply the following cancellation charges, unless agreed otherwise:

a. More than 48 hours before the scheduled start time: no cancellation fee, but any non-refundable third-party costs may be retained;

b. Between 24 and 48 hours before the scheduled start time: up to 50 percent of the quoted price may be charged;

c. Less than 24 hours before the scheduled start time or on the day of the job: up to 100 percent of the quoted price may be charged.

6.3 If you are not present at the agreed time and location or if we are unable to commence the Services due to your act or omission, including lack of access or parking, we may treat this as a late cancellation and charge accordingly.

6.4 We reserve the right to cancel or postpone the Services due to circumstances beyond our reasonable control, such as severe weather, road closures, vehicle failure, illness, accidents, or other events that make it unsafe or impractical to proceed. In such cases, we will aim to reschedule the Services at a mutually convenient time. Our liability will be limited to refunding any prepayments for Services not provided.

7. Performance of the Services

7.1 We will carry out the Services with reasonable skill and care, using competent staff and suitable vehicles for typical man and van and removal work.

7.2 We may use sub-contractors or third-party carriers to perform part or all of the Services. Our obligations to you will remain the same, and these Terms will apply to any such work.

7.3 Time estimates for arrival and completion are given in good faith but are not guaranteed unless expressly confirmed as such in writing. We are not liable for normal traffic delays or other minor disruptions outside our control.

7.4 You must inspect the premises and vehicles before we leave to ensure that nothing has been left behind. We are not responsible for returning to collect overlooked items unless agreed as an additional service, which may be chargeable.

8. Liability and Limitations

8.1 We are liable for loss of or damage to Items only to the extent that such loss or damage is caused by our negligence or breach of contract and occurs while the Items are in our custody and control.

8.2 Our total liability in respect of any one claim or series of related claims shall be limited to a reasonable sum having regard to the value of the affected Items and the price paid for the Services, subject to any higher limit agreed in writing. If you wish to declare a higher value or obtain additional cover, you must notify us in advance so that appropriate arrangements can be considered.

8.3 We shall not be liable for:

a. Normal wear and tear, minor marks, or superficial damage to Items or property arising from handling and transport that is reasonable in the circumstances;

b. Damage to Items that are poorly packed by you or a third party, or that were already damaged or defective before we handled them;

c. Loss of or damage to items of a fragile or delicate nature, including glass, mirrors, artwork, or electronics, unless we have specifically packed and protected them;

d. Loss of data, software, digital content, or consequential financial loss;

e. Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.

8.4 We are not responsible for damage to the interior or exterior of buildings, fixtures, or fittings where such damage arises from the movement of large or heavy Items in confined or awkward spaces, if we have advised you of the risk and you have asked us to proceed.

8.5 We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to fire, flood, acts of God, war, terrorism, civil disturbance, government restrictions, or industrial disputes not involving our own employees.

8.6 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter for which liability cannot lawfully be limited or excluded under UK law.

9. Claims and Complaints

9.1 If you believe that any Item has been lost or damaged, or if you are dissatisfied with any aspect of the Services, you must notify us as soon as reasonably possible.

9.2 Any claim relating to loss or damage to Items should be notified in writing with reasonable detail, including photographs where available, within seven days of completion of the Services. Failure to notify within this period may affect our ability to investigate and may prejudice your claim.

9.3 We will review all complaints and claims in good faith and may request access to inspect the alleged damage, the premises, and the Items concerned before agreeing any remedy.

9.4 Where we accept responsibility, we may at our discretion repair the damage, replace the Item, or pay fair compensation, subject always to the limits and exclusions set out in these Terms.

10. Parking, Fines, and Access

10.1 You are responsible for arranging suitable and legal parking for the Vehicle at both collection and delivery addresses, including any necessary permits or permissions.

10.2 Any parking fines, penalty charge notices, or similar charges incurred as a direct result of your instructions, failure to provide correct information, or failure to arrange parking may be added to your invoice or recovered from you.

10.3 If access is restricted or unsafe, we may refuse to carry out the Services or may proceed only to the nearest safe point, in which case any additional carrying distance or time may be chargeable.

11. Waste and Disposal Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general rubbish clearance company, and we do not remove or transport waste unless this has been specifically agreed.

11.2 If you request disposal of Items, you must inform us in advance so that appropriate arrangements can be made. Additional charges may apply for disposal, recycling, or trips to authorised facilities.

11.3 We will not collect, transport, or dispose of hazardous, clinical, or controlled waste, including but not limited to chemicals, solvents, asbestos, medical waste, oils, petrol, or paint, unless we have expressly agreed in writing and all legal requirements are satisfied.

11.4 You must not leave waste or unwanted materials in our Vehicle without our consent. Any illegal dumping or fly-tipping is strictly prohibited and will be reported where required by law.

12. Storage Services

12.1 If we agree to provide temporary or longer-term storage, either directly or through a third-party facility, separate terms or conditions may apply in addition to these Terms.

12.2 You are responsible for insuring Items while in storage unless we have expressly agreed to provide such cover.

12.3 Storage charges are usually payable in advance and may be subject to minimum periods. Late payment may result in restricted access or, in extreme cases, sale or disposal of Items to recover outstanding sums, in accordance with applicable law.

13. Data Protection and Privacy

13.1 We will collect and use personal information only as necessary for the fulfilment of the Services, administration of bookings and payments, and compliance with legal obligations.

13.2 We will take reasonable steps to keep your personal data secure and will not sell your details to third parties. We may share information with sub-contractors or partners solely for the purpose of delivering the Services you have requested.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with this Agreement or its subject matter, except that consumers resident in Scotland or Northern Ireland may choose to bring proceedings in their local courts if required by mandatory law.

15. General Provisions

15.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that or any other right or remedy.

15.3 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or sub-contract our rights and obligations provided that this does not reduce the level of service you receive.

15.4 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By proceeding with a booking or allowing our team to begin work, you confirm your acceptance of these Terms and Conditions.



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We Will Not Be Beaten on Quality of Man and Van Soho Service or Price

When searching for man and van services in W1 you will no doubt be bombarded by rival companies claiming to be the best, but there can only be one. We offer the lowest prices for superb quality services and our solutions will not be beaten on price by any other company in the area. We make moving an enjoyable experience, whatever your needs and whatever your budget. You are welcome to find out just how affordable we are by contacting our experts directly for a full list of man and van Soho services and prices.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Soho Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 66 Shaftesbury Ave
Postal code: W1D 6LX
City: London
Country: United Kingdom

Latitude: 51.5118510 Longitude: -0.1322060
E-mail:
[email protected]

Web:
Description: We can make your moving process in Soho, W1 as smooth as possible! Contact our experts and you will not be disappointed with our services!
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