Man And Van Soho Terms and Conditions
These Terms and Conditions set out the basis on which Man and Van Soho provides removal, delivery, transport, and related services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to create a clear and fair agreement for both parties and apply to all Soho man and van services unless otherwise agreed in writing.
For the purposes of these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer, sender, recipient, or any authorised representative making the booking. The service may include moving household items, office contents, single-item transport, loading and unloading, disposal of waste where permitted, and other agreed transport tasks. Unless expressly stated otherwise, all services are provided on the basis of these terms.
We reserve the right to update or amend these terms from time to time. The version applicable to any booking will generally be the version in force at the time the booking is confirmed. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Nothing in these terms limits any rights you may have under applicable UK consumer law.
Booking Process
A booking is not confirmed until we have accepted it and, where required, received any deposit or upfront payment. Quotations are based on the information provided by the customer, including item lists, access conditions, property type, parking restrictions, floor levels, dates, times, and any special handling requirements. If the information supplied is incomplete or inaccurate, the price, vehicle size, staffing level, or timing may need to be revised.
When requesting a quote for a Man And Van Soho service, you must provide accurate and complete details. This includes the approximate number, size, and weight of items; any dismantling or reassembly requirements; fragile or valuable goods; and whether any items must be carried through tight staircases, lifts, or long distances. We may refuse or revise a booking if the job differs materially from the description supplied at the time of enquiry.
The booking process may involve confirming the date, collection and delivery locations, estimated duration, vehicle type, and number of operatives needed. If an hourly service is booked, the final charge will depend on the actual time worked, subject to any minimum charge or call-out fee stated at the time of booking. Where a fixed-price service has been agreed, that price applies only to the scope of work described in the booking confirmation.
It is your responsibility to ensure that all access arrangements are suitable for the booked service. This includes securing parking permission where necessary, arranging lift access, ensuring items are ready for movement, and notifying us in advance of any restrictions, such as congestion charges, permits, or loading limitations. Delays caused by missing access arrangements may result in additional waiting time charges or rescheduling costs.
We may ask for photographs, inventories, or other supporting information before accepting a booking. In some cases, we may require a deposit to reserve the vehicle and crew. If a booking is made on behalf of another person, the person making the booking will remain responsible for payment unless we have agreed otherwise in writing. By confirming a booking, you warrant that you are authorised to do so.
If you request changes after confirmation, we will try to accommodate them, but any change may affect availability, price, crew allocation, or vehicle size. We are not obliged to proceed with a job if the revised requirements cannot be met safely, lawfully, or within the agreed timescale. Any booking made under the name Man and Van in Soho is subject to these same conditions, regardless of how the service is described in correspondence or invoicing.
Payments
Payment terms will be confirmed at the time of booking or in the invoice. Unless stated otherwise, payment is due immediately upon completion of the service. We may require full or partial payment in advance, particularly for larger jobs, waste removal, evening work, weekend work, or same-day bookings. Accepted payment methods may include bank transfer, card payment, or other methods notified in advance.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. Any quotation is based on the information available at the time and may be adjusted if the job changes, if extra labour is required, or if unplanned delays occur. For example, additional charges may apply where there are more items than stated, items are heavier or larger than described, access is restricted, additional trips are required, or the service extends beyond the scheduled time.
Unless otherwise agreed, invoices must be paid within the period stated on the invoice. Late payments may result in administrative charges, interest, recovery costs, or suspension of future services. If a payment is declined, reversed, or disputed without valid reason, we may charge any resulting bank fees or collection costs to the customer, to the extent permitted by law.
We reserve the right to withhold or pause the service if payment terms are not met, if a deposit has not been paid, or if the customer’s identity or authority cannot be verified. If work has already begun and payment is refused, we may treat the booking as cancelled by the customer and charge for time, labour, mileage, and any reasonable expenses already incurred. Where a fixed-price quote was based on inaccurate information, we may reasonably revise the invoice to reflect the actual scope of work.
Any discount, promotional rate, or special offer is subject to availability and may be withdrawn at any time. Discounts do not apply to additional charges unless expressly stated. A receipt or invoice will normally be issued once payment has been processed, but this does not affect our right to pursue outstanding sums. For Soho van and man bookings involving multiple stages or split delivery, payment may be requested at each completed stage if agreed in advance.
Cancellations and Amendments
You may cancel or amend your booking by giving us reasonable notice. Cancellation fees may apply depending on how much notice is provided and whether resources have already been allocated. If you cancel shortly before the agreed time, we may charge a cancellation fee to cover lost time, vehicle allocation, staffing, and any costs already incurred. The amount charged will be fair and proportionate to the loss reasonably suffered.
If we need to cancel or reschedule due to vehicle breakdown, illness, unsafe weather, legal restrictions, or circumstances beyond our control, we will make reasonable efforts to offer an alternative time or date. We are not responsible for indirect loss caused by a necessary rescheduling, provided we act reasonably and notify you as soon as practicable. If a refund is due, it will be limited to payments made for the cancelled element of the service, unless otherwise required by law.
We may refuse to begin or continue a job if the customer, recipient, or any third party acts abusively, threatens safety, requests unlawful conduct, or materially changes the booking conditions without agreement. In such circumstances, we may treat the service as cancelled by the customer and charge for time already spent, where appropriate. Any request to amend the service must be confirmed by us before it becomes binding.
If waste is left for collection but is not ready, not accessible, or differs from the description provided, the booking may still be charged in full or in part because the vehicle and crew have been allocated. For mixed loads, we may separate recyclable, reusable, and residual waste where feasible and lawful. We reserve the right to stop work if we reasonably believe the waste is unsafe, contaminated, or non-compliant with the law.
In the event of any inconsistency between these terms and a written booking confirmation, the written confirmation will prevail only to the extent of the specific inconsistency and only if agreed by us. Otherwise, these terms remain the standard contract for all Soho man and van bookings, deliveries, removals, and related transport work. No waiver of any term will be effective unless confirmed by us in writing.